How a 200-person social media platform went from drowning in repetitive questions to processing 1,000+ monthly RFP queries in seconds, while saving their CTO 2 days per month.

Alexis Dupont was drowning in the same requests over and over again.

"People kept asking the same questions again and again, even though they were documented on Slite,"

As Product Principal at Agorapulse, a 200-person social media management platform, he watched his team burn hours hunting through documentation while customers waited for answers.

The interruptions were constant. Sales teams needed product specifications mid-pitch. Customer success managers searched for feature explanations while clients stayed on hold.

Most frustrating of all, Agorapulse's shift from product-led to sales-assisted growth meant tackling enterprise RFPs with hundreds of security questions - each one requiring deep dives through scattered documentation to find answers that had been provided before.

Agorapulse had solid systems. Their social media management suite serves mid-market and enterprise clients across multiple platforms, with everything documented in Slite. But connecting the dots between their knowledge base, Slack conversations, and Google Drive assets? That was where productivity died.

Throwing AI at the problem

When the AI boom hit, Alexis initially tried building a custom solution. "We signed a contract with a US company that promised to complete RFP questionnaires using AI," he explains. "You'd upload your knowledge base, share past RFPs, then wait one to two hours for your Excel sheet to be completed."

The experience revealed critical flaws. How could they ensure uploaded data stayed current when their product evolved rapidly? Six-month-old information became obsolete as new features and certifications launched. The platform only leveraged static uploads, not live information synced across their various sources.

When Ask (now Super) appeared in their existing Slite workspace, the difference was immediate.

"Once we tested Super, it was way better because it was synchronizing live information from all our sources, not just static uploads,"

Super connected to Intercom, Slack, and Google Drive instantly. And the accuracy test sealed the decision. While integrating Intercom and their help center, they got the perfect CS buddy for every incoming user.

Impact

98%+ RFP success rate - while working more

Super transformed Agorapulse's RFP process from a time-consuming research exercise into an efficient workflow.

"We just had to paste hundreds of questions and then a few seconds later we have all the answers leveraging verified information."

The team now maintains a 98-99% success rate on RFP questions.

Initially, Agorapulse required teams to share Super's responses in dedicated Slack channels for peer review.

"What's amazing is that Super synchronizes Slack conversations. If you're correcting a Super answer on Slack, it would take that into account next time," Alexis notes.

Previously, Agorapulse handled 10 RFPs/month. Now, they process the same volume much faster while taking on additional opportunities.

Decision-making gets reduced to a question

"I can even ask, 'What have "person x" been up to last week?' and Super will scan through everything that has been edited on Slite as well as Public Slack conversations."

Managers with access to private one-on-one documents can request full team summaries instead of manually reviewing each report. Each digest and answer respects individual access levels, ensuring leaders get comprehensive insights without exposing confidential data inappropriately.

Agorapulse built specialized assistants for different leadership needs:

1. Their weekly product digest synthesizes product announcements, customer feedback, and development progress into executive summaries.
2. The sales team digest aggregates win/loss analyses, churn risks, and pipeline updates.
3. These automated insights replaced hours of manual reporting with instant, comprehensive overviews.

10 questions/day to... barely any.

"We divided by five to ten the amount of questions on our customer success and squad or feature related Slack channels. I barely see questions lately, whereas it was really on a daily basis prior to that."

Product managers got some focus time instead of playing Chinese whisper.

CS or Sales reps found instant answers instead of searching manually.

Omniscient customer intelligence

Agorapulse built sophisticated automated workflows using Super's API. Using Zapier, they're feeding call summaries from Gong and inject them into Super as searchable objects.

"If we ask Super, 'Is there any issues with this customer?' or 'How did the QBR go?', Super leverages the latest call recording summaries between customer success managers and clients."

The workflow scales automatically as the business grows. Each recorded interaction enriches the knowledge base, improving future responses and reducing the time spent searching for customer-specific information.

Way Forward

Agorapulse's roadmap centers on deeper system integration. "I'm waiting for the Bigquery integration," Alexis notes. "When we have that, we'll be able to connect our entire data warehouse (we're currently doing it via Claude by that doesn't scale for the teams).

Alexis envisions Super becoming central to Agorapulse's operational efficiency.

"We still use too many tools to do our work. Some capabilities could be consolidated given the amount of context that Super has in our company stack."

Stop playing hide-and-seek with your data

If your team spends more time hunting for answers than using them, you're experiencing Agorapulse's original challenge. Super connects to your existing tools - Slack, Google Drive, Salesforce, and more - delivering instant access to everything your organization already knows.

No migration required. No lengthy training sessions. Just intelligent answers from your scattered documentation, unified in one search.

See Super in action or Book a demo