What it is

The auto-generate help articles workflow turns recurring support questions into publishable help center content. It searches your support tickets for frequently asked questions, pulls from existing documentation and team discussions, analyzes how your agents currently answer these questions, and generates a complete draft article in your brand voice—ready to review and publish.

What it solves

Support teams know exactly which questions keep coming up, but nobody has time to write help articles about them. By the time someone finally documents the answer, fifty more tickets have come in asking the same thing. Meanwhile, your help center stays outdated because creating articles feels like extra work nobody can prioritize.

This workflow eliminates the documentation burden. It catches recurring questions automatically, learns from how your team already answers them, and generates draft articles you can publish in minutes—turning repetitive ticket work into self-service content that actually reduces volume.

How it works

Super searches your helpdesk for recurring questions and common issues that keep generating tickets. It searches across your knowledge base for related content—existing help articles, product docs, internal wikis, and team discussions about the topic—to ensure the article is comprehensive and doesn't duplicate existing content.

It analyzes how your agents currently answer these questions to capture best practices and proven solutions. Then it reads your tone of voice documentation to match your brand style. Finally, it generates a complete draft article with a clear title, step-by-step instructions, common variations, FAQ sections, screenshot suggestions, and source citations—formatted and ready for your review.

How to use it

Run it whenever you notice the same question generating multiple tickets, or set it up to run weekly and surface the top candidates for new articles. Review the draft, add screenshots if suggested, make any final tweaks, and publish to your help center.

Connect it to your documentation workflow so new articles get written as patterns emerge, not months later when the damage is done. Stop letting repetitive questions flood your queue—turn them into self-service content that prevents future tickets.