What it is

When a support ticket comes in, agents need answers fast. The instant ticket response suggestions workflow searches your knowledge base, past resolved tickets, and team documentation to generate a ready-to-send response that matches your brand's tone. It pulls the most relevant information, checks your tone of voice guidelines, and delivers a complete answer your agents can review and send.

What it solves

Support agents waste hours every day hunting for answers across Intercom, Notion, Google Drive, and Slack threads. By the time they've found the right information, the customer's been waiting 20 minutes, and the agent's forgot half the context. Meanwhile, different agents answer the same question in completely different ways, creating inconsistent customer experiences.

This workflow eliminates the hunting. It surfaces the right answer instantly, maintains consistency across your team, and lets agents focus on actually helping customers instead of playing detective across twelve different tools.

How it works

Super searches your helpdesk for similar resolved tickets to see how your team has handled this before. It searches your help articles and documentation for relevant information, then checks internal policies and procedures. If it can't find what it needs there, it expands the search across your entire team's data and tools.

It checks your tone of voice guidelines to ensure the response sounds like your brand. Then it generates a complete, ready-to-send response that your agent can review, adjust if needed, and fire off—turning a 20-minute research project into a 30-second review.

How to use it

Run the workflow whenever a ticket comes in that needs research. Paste the ticket content or customer question, and Super delivers a draft response with all the context your agent needs. Review it, make any necessary adjustments, and send it.

Set it up as a default response assistant for your team, or use it selectively for complex questions that typically require digging through multiple sources. Stop making agents waste time searching—give them instant, accurate answers they can trust.