Overview

Intercom is a customer communications platform that helps support teams manage conversations, share help content, and build strong customer relationships. Connecting Intercom as a data source in Super makes your support conversations and help center content instantly searchable across your entire knowledge ecosystem. Super keeps this information fresh by indexing up to a year of past tickets every six hours and respects permissions through user email matching.

Combined with your other data sources like Slack, Google Drive, and Notion, Intercom becomes part of a unified support knowledge system that helps your team move faster and work smarter.

How it works & key benefits

Super connects to your Intercom workspace and respects existing user permissions using email matching. Once connected, Super indexes up to a year of conversations and help center content every six hours, so your support data stays fresh and ready to use.

Combined with other sources like Slack, Google Drive, and Notion, Intercom becomes part of a unified knowledge layer, making it easy to search conversations, uncover insights, and deliver faster support across your entire organization.

Intercom as a data source enables you to:

• Access support knowledge instantly
  Search tickets, replies, and articles using natural language, no filters, tags, or manual lookup required.
• Understand the full customer story
  Get a complete view of past conversations and help center interactions before replying or escalating.
• Deliver faster, smarter responses
  Use Super's Chrome Extension to generate accurate replies, summarize tickets, and find internal experts, without leaving Intercom.
• Spot patterns and content gaps
  Identify common issues, trending topics, and missing help articles based on real support interactions.
• Protect sensitive data
  Super enforces Intercom’s native permissions in real time through email matching, ensuring users only see what they’re authorized to access.